Privacy policy
Your information, properly handled.
Effective May 2026. Compliant with the Protection of Personal Information Act 4 of 2013 (POPIA).
AquaCart (Pty) Ltd is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Who we are
AquaCart (Pty) Ltd, Johannesburg, South Africa. Email: info@aquacart.co.za · WhatsApp: +27 64 864 4662.
What information we collect
- When you place an order: full name, delivery address (Johannesburg), email address, phone number, and payment information. Payment details are processed securely by our payment provider — we do not store card numbers.
- When you contact us: any information you share via email or WhatsApp.
- Automatically collected: browser type, IP address, pages visited, and time on site — via standard server logging and, where enabled, Google Analytics.
How we use your information
- To process and fulfil your orders
- To coordinate delivery within Johannesburg
- To communicate with you about your order via WhatsApp, email, or SMS
- To send marketing communications where you have opted in
- To improve our website and service
- To comply with our legal and tax obligations
Who we share your information with
We do not sell your personal information. We share it only where necessary:
- Ozow — our payment processor, to handle your transaction securely under PCI-DSS standards.
- Our delivery operator — for the limited purpose of fulfilling your order.
- Judge.me — our product review platform. Only your display name and review content are shown publicly.
- SARS or regulatory authorities — where required by South African law.
Cookies
Our website uses cookies to remember your cart and browsing session, analyse site traffic, and deliver relevant content. You can disable cookies in your browser settings, though this may affect how the site functions.
Your rights under POPIA
As a data subject you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal retention requirements
- Object to the processing of your information for direct marketing
- Lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg
To exercise any of these rights, email us at info@aquacart.co.za.
Data retention
We retain your personal information for as long as necessary to provide our services and meet legal obligations — typically 5 years for financial records under the Tax Administration Act 28 of 2011.
Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access. Payment processing is handled by Ozow under PCI-DSS compliance.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page will always reflect the most current version.
Contact
For any privacy question, email info@aquacart.co.za or WhatsApp +27 64 864 4662.