If we get it wrong, we fix it.

What you can return

You may return an item within 7 business days of delivery, provided:

• The item is unopened and unused
• Original packaging, seals, and labels are fully intact
• You have proof of purchase (your order confirmation email)

Because our products are consumable goods (bottled water), we cannot accept returns of opened or partially used bottles.

Damaged or incorrect items

If your order arrives damaged or contains the wrong items, notify us within 24 hours of delivery via WhatsApp or email, and include your order number and a photo of the damage. We will arrange a replacement or full refund — your choice — within 2 business days.

Glass happens. We own it.

How to initiate a return

• Email info@aquacart.co.za with your order number and reason for return.
• We'll confirm within 1 business day and arrange collection — Johannesburg only.
• Items are inspected on receipt and you'll be notified of the outcome.
• We arrange collection at no charge for eligible returns — no couriering required on your end.

Refunds

Approved refunds are processed within 7 business days of inspection and returned to your original payment method.

A 10% administrative handling fee applies to change-of-mind returns. This fee does not apply where the item was damaged in transit or incorrectly supplied.

Refunds may take an additional 3–5 business days to appear in your account, depending on your bank.

What we don't refund

• Opened or partially consumed products
• Items returned more than 7 business days after delivery
• Orders delivered to an incorrect address provided by the customer

Consumer Protection Act

Your rights under the Consumer Protection Act 68 of 2008 (CPA) are not limited by this policy. Where a product is defective or not fit for purpose, the CPA's full statutory remedies apply.

Contact

WhatsApp +27 64 864 4662 or email info@aquacart.co.za. We aim to respond within an hour during business hours.